We have all come across them: times when cooler heads do not prevail and things go from unpleasant to downrightnasty. If it’s a business situation, how do you extricate yourself from the situation with minimum collateral damage? Knowing your tactical options and how to respond to your opponent’s strategy are the keys to a swift victory…

This piece was co-authored with Larry LaSusa. Read it in its entirety at the Traverse City Business News.